-33%
Store to Contact Center Transfers
+41%
Increased Contact Center Productivity
+32%
Increased Contact Center Productivity
+99%
Global
SLA
After a decade of the Amazon effect, COVID-19 has prompted another momentous shift in consumers' habits and expectations.
Consumers seek at-distance solutions in greater numbers, with greater urgency, for a wider array of goods and services, and with expectations of a complete, personalized, omnichannel retail journey that enhances their experience across every retail touchpoint.
Meeting these demands will boost your brand, boost your bottom line, and elevate your employee and customer experience, whatever the retail model may be.
-33%
+41%
+32%
+99%
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